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Data Protection Policy

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is European Union legislation to strengthen and unify data protection laws for all individuals within the European Union. The regulation came into effect from May 25th, 2018.

As a Irish business, founded and run by Irish citizens, but also as people who value privacy, we are fully committed to being compliant with GDPR and all data protection best practices.

This page lays out our commitment to data protection and makes transparent what data we store about our users.

Who we are Our company, ScrapeOps Ltd is a limited company by shares in Ireland.

Questions? If you have any questions regarding this topic, feel free to send us an email at

What data do we collect?

On our website:

Our website is hosted by Digital Ocean in London.

On our website we use Google analytics to help us understand, in anonymized form, how the site is being used.

When registering for our free trial, you need to provide us with a valid email address. We then confirm that the address works by emailing you a confirmation link. We need an email address so we can contact you regarding any changes to our service or, for example, to this privacy policy. We send the email to you via the email delivery service Sendgrid , which is operated by Twilio Inc. Twilio privacy policy. .

We sometimes ask our users some questions about upcoming features / APIs. We use Typeform to create the forms and collect the responses. Typeform privacy policy (made in typeform...!)

Registering for a free trial requires acceptance of our publicly available terms & conditions.

On our API:

Our API servers are hosted with Digital Ocean.

When our SDK is installed and active data the data based on the scraping that is currently ongoing is sent to us - we send you a response and then log the details.

We also use Datadog, operated by Datadog Inc, as a cloud-based log management solution. We later analyze the logs to see how we can improve our service. We don't log the response content. All logs are deleted after fourteen days.

Customer/Financial transaction information: If you become a paying customer (as opposed to just using our free trial) you will need to provide us and our payment partners (Stripe for the payment processing, Chargebee for the invoicing and VAT) with valid billing information. We will be able to see your name, billing address, email address, and VAT number (if you have provided one). We are not able to see your credit card number, only Stripe has access to that.

As any business, we of course share transaction data with our accountants and with the relevant tax authorities when we pay VAT and file our annual tax return.

Data Processing Agreement

Becoming a customer of our service implies acceptance of our Data Processing Agreement , unless otherwise explicitly agreed with us in writing.

Data deletion

Any user (paid or free-trial) can request to have their account deleted at any time, this can be done by contacting us at For paying customers we of course have to keep records of all completed transactions for tax purposes.